Privacy Policy — How heybet Protects Your Data

Introduction

This privacy policy applies to all services provided by heybet through our website at heybet.cc and our mobile application. When you create an account, make a deposit, play a game, or even just browse our pages, certain information is collected. This document explains every aspect of how heybet handles that information.

We understand that privacy is especially important when real money is involved. Players in Bangladesh trust heybet with their personal details, their financial information, and their gaming history. That trust is something we take very seriously. Every decision we make about data handling at heybet starts with one question: is this in the best interest of our players?

By using heybet, you agree to the data practices described in this privacy policy. If you have any concerns or questions after reading this document, our support team is available around the clock to help — just reach out to [email protected].

Information We Collect

heybet collects different types of information depending on how you interact with our platform. Here is a clear breakdown:

Data Type	Examples	Why We Need It
Personal Identity	Full name, date of birth, gender	Account creation, age verification, legal compliance
Contact Details	Email address, phone number	Account recovery, notifications, customer support
Financial Data	bKash/Nagad numbers, transaction history	Processing deposits and withdrawals securely
Identity Documents	NID, passport, utility bills	KYC verification, fraud prevention
Device & Technical	IP address, browser type, device model, OS	Security monitoring, platform optimisation
Gaming Activity	Games played, bet amounts, session duration	Service improvement, responsible gaming tools
Communication	Support tickets, chat messages, emails	Resolving issues, improving service quality

heybet does not collect any information beyond what is listed above. We do not access your phone contacts, camera, microphone, or any other device features unless you specifically grant permission for a particular function (such as uploading a verification document).

How We Use Your Information

Every piece of data heybet collects serves a specific, legitimate purpose. We never collect data "just in case" or for unrelated marketing schemes. Here is exactly how your information is used:

• Account Management: Your personal details are used to create and maintain your heybet account. This includes verifying your identity during registration and when you request withdrawals.
• Payment Processing: Financial data is used exclusively to process your deposits and withdrawals through bKash, Nagad, Rocket, and other local payment methods. heybet does not store complete payment credentials on our own servers — we use certified payment processors.
• Security & Fraud Prevention: Technical data such as IP addresses and device information helps heybet detect and prevent unauthorised access, duplicate accounts, and suspicious activity. This protects both you and the wider heybet community.
• Responsible Gaming: Your gaming activity data is monitored by our responsible gaming systems to identify patterns that might suggest problematic behaviour. If our systems flag concerning patterns, our team may reach out to offer support tools such as deposit limits or cooling-off periods.
• Service Improvement: Aggregated and anonymised usage data helps heybet understand which games are popular, where users encounter difficulties, and how we can improve the overall experience. This data is never linked back to individual users.
• Legal Compliance: heybet is required to maintain certain records and share information with regulatory authorities when legally obligated to do so. This includes anti-money laundering checks and responding to lawful government requests.
• Communication: Your contact details may be used to send important account notifications, security alerts, and — only if you have opted in — promotional offers about new games or bonuses on heybet.

Data Storage and Security

Protecting your data is not just a policy checkbox for heybet — it is a core operational priority. Here is how we keep your information safe:

• Encryption: All data transmitted between your device and heybet servers is protected using 256-bit SSL/TLS encryption — the same standard used by major banks worldwide. Data stored on our servers is also encrypted at rest.
• Access Controls: Only authorised heybet staff members can access personal user data, and only when there is a legitimate business reason to do so. Access is logged and regularly audited.
• Secure Infrastructure: heybet uses enterprise-grade cloud hosting with redundant systems, regular security patches, and intrusion detection monitoring operating around the clock.
• Regular Audits: Our security practices and data handling procedures are reviewed regularly to ensure they meet current best practices and comply with applicable regulations.
• Data Retention: heybet retains your personal data for as long as your account is active and for a reasonable period afterward as required by law. If you close your account, we will delete or anonymise your personal data within 90 days unless we are legally required to retain certain records for longer.

When We Share Your Data

heybet takes a strict approach to data sharing. Your personal information is never sold, rented, or traded. However, there are limited circumstances where sharing is necessary:

• Payment Processors: When you make a deposit or withdrawal, your financial information is shared with the relevant payment provider (such as bKash or Nagad) to complete the transaction. These providers have their own privacy policies and security measures.
• Identity Verification Services: During KYC checks, your identity documents may be processed by third-party verification providers that specialise in fraud prevention and identity confirmation.
• Legal Obligations: heybet will share personal data with law enforcement, regulators, or other government authorities when required by law or in response to valid legal process.
• Service Providers: Trusted third-party providers who help heybet operate — such as cloud hosting, email delivery, and customer support tools — may process your data on our behalf. These providers are contractually bound to use your data only for the services they provide to heybet and to maintain appropriate security.

heybet will never share your data with other gaming companies, marketing agencies, or data brokers. Period.

Cookies and Tracking Technologies

heybet uses cookies and similar technologies to make our platform work properly and to improve your experience. Here is what you need to know:

• Essential Cookies: These are required for basic functionality — keeping you logged in, remembering your language preference, and ensuring security. You cannot disable these without breaking core features of heybet.
• Performance Cookies: These help us understand how users navigate heybet so we can fix issues and optimise the experience. They collect anonymous data about page views, load times, and error rates.
• Preference Cookies: These remember your settings and choices to personalise your heybet experience — such as your preferred game category or display options.

heybet does not use third-party advertising trackers. We do not allow external advertising networks to place cookies on our site. Your browsing activity on heybet is not shared with advertisers.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent certain features of heybet from functioning correctly.

Your Privacy Rights

As a heybet user, you have clear rights regarding your personal data:

• Right to Access: You can request a copy of all personal data heybet holds about you. We will provide this within 30 days of your request.
• Right to Correction: If any of your personal information is inaccurate or outdated, you can update it through your account settings or by contacting support.
• Right to Deletion: You can request the deletion of your personal data by closing your account. Certain data may be retained for legal compliance as described in the data retention section above.
• Right to Opt Out: You can opt out of promotional communications at any time through your account settings or by clicking the unsubscribe link in any marketing email from heybet.
• Right to Restrict Processing: In certain circumstances, you can request that heybet limits how your data is processed while a concern or dispute is resolved.

To exercise any of these rights, contact heybet support at [email protected]. We will respond to all valid requests within 30 calendar days.

Children's Privacy

heybet services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we discover that an account belongs to a minor, we will immediately close the account and delete all associated personal data. If you believe a minor has created an account on heybet, please contact us immediately at [email protected].

Changes to This Privacy Policy

heybet may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, the effective date at the top of this page will be updated. For significant changes, heybet will notify registered users via email or in-app notification at least 7 days before the changes take effect.

We encourage you to review this privacy policy periodically. Your continued use of heybet after any update constitutes acceptance of the revised policy.

How to Contact Us